Shipping Policy

Thank you for shopping at SurichVIP.

This Shipping Policy explains how we process, ship and deliver orders placed through https://surichvip.shop.

Our store offers women's fashion sets, dresses, professional suits, workwear and related women's fashion products.

1. Free Shipping

We currently provide free standard shipping on eligible orders placed through our website.

No standard shipping fee is added to eligible orders during checkout.

Any special delivery service, expedited service or additional service that may carry a separate fee will be clearly communicated before the customer completes the purchase.

2. Estimated Delivery Time

Our estimated standard delivery time is approximately 15–20 days.

This is an estimated delivery period rather than an absolute guarantee because actual delivery times may be affected by factors outside our reasonable control.

Delivery time may be affected by:

• Carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• Local delivery conditions

• High shipping volumes

• International transportation delays

• Security or regulatory inspections

Customers will be informed where we become aware of significant delays affecting their order.

3. Order Processing

Orders are normally processed after successful payment confirmation.

Processing time is separate from transportation time.

Once an order has been processed and handed to the applicable shipping carrier, customers may receive tracking information where tracking is available.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check:

• Full recipient name

• Street address

• Apartment or unit number

• City

• Postal code

• State or province where applicable

• Country

• Telephone number where required by the carrier

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

5. Order Tracking

Where tracking is available, tracking information may be provided by email or through the applicable order-status system.

Tracking information may take some time to become active after the carrier receives the parcel.

If tracking does not update immediately, customers should allow reasonable processing time before contacting customer service.

6. Delivery Delays

The 15–20 day delivery estimate may be extended due to circumstances beyond our reasonable control.

Examples include:

• Customs inspections

• Carrier disruptions

• Severe weather

• Natural disasters

• Transportation interruptions

• Public holidays

• Government restrictions

• Unexpected logistics disruptions

We will make reasonable efforts to assist customers when a delivery is significantly delayed.

7. Customs, Duties and Taxes

For international shipments, customs duties, import taxes, VAT, brokerage charges or other government-imposed fees may apply depending on the destination country and applicable law.

Where such charges are not included at checkout, the customer may be responsible for them.

Customers are responsible for complying with import requirements applicable in their destination country.

8. Failed Delivery

If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the parcel or other circumstances attributable to the customer, additional shipping or reshipment costs may apply where permitted by law.

Customers should contact us promptly if a delivery problem occurs.

9. Lost or Damaged Packages

If your package appears to be lost or arrives visibly damaged, please contact us at info@surichvip.shop.

For damaged deliveries, please provide photographs of the packaging and product where possible.

We will work with the applicable shipping provider to investigate the issue and determine an appropriate solution.

Nothing in this policy limits statutory rights relating to goods that are lost, damaged or not delivered as required by applicable law.

10. Delivery Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been dispatched, an address change may no longer be possible.

11. Multiple Items

If an order contains multiple products, the products may arrive together or in separate packages depending on inventory and logistics arrangements.

Where separate shipments are necessary, customers may receive separate tracking information.

12. Contact Us

For shipping questions, tracking issues, delivery delays or address problems, please contact:

SurichVIP

Email: info@surichvip.shop
Phone: +39 550 195 6547
Business Address: VIA UGO FOSCOLO, N. 3, ALTAMURA (BA), Italy
Website: https://surichvip.shop