Return & Refund Policy

Thank you for shopping at SurichVIP. This Return & Refund Policy applies to all purchases made through our official website, https://surichvip.shop, including women's fashion sets, dresses, professional suits, workwear and other women's fashion products offered through our online store.

Our goal is to provide customers with a clear and transparent return and refund process. Please read this policy carefully before submitting a return request.

For all return, refund, exchange, cancellation or product-related questions, please contact us at:

Email: info@surichvip.shop
Phone: +39 550 195 6547
Business Address: VIA UGO FOSCOLO, N. 3, ALTAMURA (BA), Italy
Website: https://surichvip.shop

This policy does not limit or exclude any mandatory consumer rights available under applicable law.

1. Standard Return Period

Customers may request a standard return within 30 calendar days after the date their order is delivered.

The 30-day return period begins on the date the relevant product is delivered to the customer or, where applicable, when the final product in a multi-item order is delivered.

Return requests submitted after the applicable 30-day period may not qualify for a voluntary return, except where a longer period or remedy is required by applicable consumer protection law.

For customers located in the European Union or European Economic Area, this 30-day store return period is provided in addition to applicable statutory consumer rights, including the applicable 14-day right of withdrawal for eligible distance purchases.

2. Return Eligibility

To qualify for a standard change-of-mind return, products should generally satisfy the following requirements:

• The product must be unused and in its original condition.

• Clothing may be tried on only to the extent reasonably necessary to determine size, fit and appearance.

• Products must not have been washed, dry-cleaned, altered, tailored, repaired, dyed or otherwise modified.

• Products must not have stains, makeup marks, perfume or deodorant residue, excessive odors, pet hair or other signs of use beyond reasonable inspection.

• Original product labels, tags and accessories should remain attached where reasonably applicable.

• Original packaging should be retained and returned where reasonably applicable.

• The returned product must correspond to the item originally purchased.

• Customers must provide valid order information so that we can identify the purchase.

Products that have been materially used, altered or damaged after delivery may be subject to a reduction in refund value where permitted by applicable law.

3. Dresses and Women's Fashion Products

Dresses, women's fashion sets, professional suits, workwear and other apparel should be inspected carefully after delivery.

Customers may try on clothing indoors for the purpose of checking size and fit. Products should not be worn for extended periods or used outdoors if the customer intends to make a standard change-of-mind return.

Products showing significant wear, stains, damage, washing, alterations or other customer-caused changes may not qualify for a standard return to the extent permitted by law.

4. Non-Returnable or Restricted Products

Where permitted by applicable law, the following products may be excluded from standard change-of-mind returns:

• Personalized or customized products.

• Products specifically identified as final sale.

• Products that have been materially used or damaged by the customer.

• Products that have been altered, tailored or modified at the customer's request.

• Products that cannot reasonably be resold because of their condition.

Nothing in this section affects mandatory statutory consumer rights concerning defective, non-conforming or incorrectly supplied products.

5. How to Request a Return

Before sending a product back, please contact us at:

info@surichvip.shop

Your return request should include:

• Full name

• Order number

• Email address used for the purchase

• Product name

• Reason for return

• Photographs where the return concerns damage, defect or an incorrect product

Our customer service team will review your request and provide return instructions where appropriate.

Please do not send products to an address obtained from an unrelated website, third party or previous communication unless the return address has been confirmed by our customer service team.

6. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or different from the product you ordered, please contact us as soon as reasonably possible at info@surichvip.shop.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the external packaging where relevant

• Photographs showing any visible damage or defect

We will review the case and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, the available remedy may include replacement, repair, price reduction or refund.

Where the problem is confirmed to have been caused by us or occurred before delivery, we will provide the applicable remedy and handle reasonable return arrangements as required by law.

7. Return Shipping Costs

We provide free standard shipping on orders.

Free outbound shipping does not automatically mean that return shipping for a voluntary change-of-mind return is free.

Unless otherwise required by applicable law or agreed by us, customers may be responsible for reasonable return shipping costs for standard change-of-mind returns.

Where a return is required because we sent an incorrect product or because a product was defective or damaged before delivery, we will cover reasonable return-related shipping costs as required by applicable law.

8. Return Inspection

Once we receive a returned product, we may inspect it to confirm:

• Product condition

• Signs of use or wear

• Cleanliness

• Original tags and packaging

• Product completeness

• Whether the returned product corresponds to the original order

If the product has been damaged or its value reduced because of handling beyond what is reasonably necessary to inspect its nature, characteristics and functionality, any permitted deduction will be handled in accordance with applicable law.

9. Refund Processing

Once an eligible return has been received and approved, we will process the applicable refund to the original payment method unless another method is required or permitted by applicable law.

We generally process approved refunds within 5–10 business days after the return has been inspected and approved.

The time required for the funds to appear in the customer's account may vary depending on the bank, card issuer, payment provider or other financial institution.

We do not control processing times imposed by banks or payment providers.

10. Statutory EU Withdrawal Rights

If you are a consumer located in the European Union or another jurisdiction providing statutory withdrawal rights, you may have a legal right to withdraw from an eligible distance contract within the applicable statutory period.

For eligible EU distance purchases, the standard statutory withdrawal period is generally 14 days from delivery, subject to applicable legal exceptions.

Where a statutory withdrawal right applies, customers may exercise that right by clearly communicating their decision to withdraw to us.

The statutory withdrawal right is separate from our voluntary 30-day return policy.

11. Exchanges

Customers who wish to exchange an eligible product for another size, color or style may contact us at info@surichvip.shop.

Exchanges are subject to product availability and may not always be possible.

If an exchange cannot be completed, an eligible refund may be offered in accordance with this policy and applicable law.

12. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order before shipment.

We will make reasonable efforts to accommodate cancellation requests before fulfillment.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In that case, customers may use the applicable return or withdrawal procedure after delivery.

Nothing in this section limits any cancellation or withdrawal right that cannot legally be excluded.

13. International Returns

Customers outside Italy may be responsible for return shipping costs, customs procedures, import charges or other return-related expenses for voluntary returns, unless applicable law requires otherwise.

Customers should ensure that international return parcels are shipped using an appropriate tracked service where reasonably possible.

We are not responsible for delays caused by customs authorities or international carriers.

14. Refunds for Unclaimed or Refused Packages

If a customer refuses delivery or fails to collect a package, this may affect the timing or amount of any refund where shipping or other costs have already been incurred, subject to applicable law.

Customers should contact us before refusing a delivery whenever possible.

15. Policy Updates

We may update this Return & Refund Policy from time to time.

Any revised version will be published on https://surichvip.shop.

The policy applicable to a purchase will generally be the version in effect when the order was placed, subject to mandatory changes required by applicable law.

16. Contact Information

For questions regarding returns, refunds, exchanges, cancellations, damaged products or defective products, please contact:

SurichVIP

Email: info@surichvip.shop
Phone: +39 550 195 6547
Business Address: VIA UGO FOSCOLO, N. 3, ALTAMURA (BA), Italy
Website: https://surichvip.shop