Privacy Policy

This Privacy Policy explains how SurichVIP collects, uses, stores, protects and discloses personal information when you visit or use https://surichvip.shop, browse our products, create an account, contact us or place an order.

Our website offers women's fashion sets, dresses, professional suits, workwear and related fashion products.

We are committed to handling personal information responsibly and transparently. Where applicable, we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), applicable Italian data protection requirements, and other privacy laws that may apply based on the customer's location.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website.

Contact Information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Other information necessary to communicate with you

Order Information

When you place an order, we may collect:

• Order number

• Products purchased

• Product variants, sizes and quantities

• Order history

• Billing and shipping information

• Delivery information

• Return and refund information

• Customer-service correspondence

Account Information

If customer accounts are available on our website, we may collect account information such as your email address, login information and account preferences.

Payment Information

Payments may be processed by authorized payment service providers.

We generally do not store complete payment card numbers on our own servers. Payment information is handled by the applicable payment provider in accordance with its security and privacy practices.

2. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Referring website

• Date and time of visits

• Approximate location derived from IP information

• Cookie identifiers

• Website interaction and usage information

This information may be used to maintain website security, improve website performance and understand how visitors use our store.

3. How We Use Personal Information

We may use personal information to:

1. Process and fulfill orders.

2. Process payments through authorized payment providers.

3. Arrange shipping and delivery.

4. Provide order confirmations and delivery updates.

5. Respond to customer inquiries.

6. Process returns, exchanges and refunds.

7. Prevent fraud and unauthorized transactions.

8. Protect our website and customers from security threats.

9. Improve our website, products and shopping experience.

10. Maintain business, accounting and transaction records.

11. Send marketing communications where legally permitted and where required consent has been obtained.

12. Comply with applicable legal, regulatory and tax obligations.

13. Establish, exercise or defend legal claims where necessary.

We do not sell personal information to unrelated third parties for their own independent marketing purposes.

4. Legal Bases for Processing

Where GDPR applies, we may process personal data based on one or more of the following legal grounds:

• Performance of a contract.

• Compliance with a legal obligation.

• Our legitimate interests, where those interests are not overridden by the rights and freedoms of the individual.

• Consent, where consent is required.

• Establishment, exercise or defense of legal claims.

You may withdraw consent where processing is based on consent, although withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

• Essential website functions

• Shopping cart functionality

• Checkout functionality

• Login and account functions

• Remembering preferences

• Analytics

• Website performance

• Marketing, where legally permitted

You may control certain cookies through your browser settings or available cookie-consent tools.

Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share necessary personal information with trusted service providers that help us operate our online store.

These may include:

• Shopify and website technology providers

• Payment processors

• Shipping and logistics companies

• Email and customer-service providers

• Analytics and technology providers

• Fraud-prevention and security providers

• Professional advisers

• Government authorities where disclosure is legally required

Service providers may process personal information only as necessary to provide their services or as otherwise permitted by law.

7. Shopify

Our website is operated using Shopify technology.

Shopify provides infrastructure and services that may process information relating to website visitors and customers.

Your information may therefore be processed through Shopify's systems in accordance with Shopify's applicable privacy documentation and our configuration of the Shopify platform.

8. International Data Transfers

Some service providers may process personal information outside Italy or the European Economic Area.

Where GDPR applies, appropriate safeguards will be used for international transfers where required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for accounting, tax, legal and dispute-resolution purposes.

Customer-service records may be retained for the period necessary to resolve inquiries and maintain appropriate business records.

Marketing information may be retained until you unsubscribe or withdraw consent, where applicable.

10. Your Privacy Rights

Depending on applicable law, you may have rights including:

• Right to access your personal information.

• Right to correct inaccurate personal information.

• Right to request deletion of personal information.

• Right to restrict certain processing.

• Right to object to certain processing.

• Right to data portability.

• Right to withdraw consent where processing is based on consent.

• Right to lodge a complaint with an applicable data protection authority.

To exercise applicable privacy rights, contact us at:

info@surichvip.shop

We may need to verify your identity before completing certain requests.

11. Data Security

We use commercially reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where collection was not appropriate, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

This Privacy Policy applies only to https://surichvip.shop.

We are not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policies of those websites before providing personal information.

14. Marketing Communications

Where legally permitted, we may send promotional communications concerning new products, promotions, discounts and other store updates.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism contained in the communication or by contacting us at info@surichvip.shop.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology or applicable legal requirements.

The updated version will be published on our website.

16. Contact Information

For privacy questions, data-access requests, deletion requests or other privacy-related matters, please contact:

SurichVIP

Email: info@surichvip.shop
Phone: +39 550 195 6547
Business Address: VIA UGO FOSCOLO, N. 3, ALTAMURA (BA), Italy
Website: https://surichvip.shop